SLAs
Clear expectations for quotes, changes, and operational support.
How we work
Service-level expectations
- Acknowledgment: within 2 hours (ops hours)
- Standard proposals: typically 24–48h after we receive complete details
- Urgent requests: best-effort prioritization during ops hours
- Amendments: same-day response for small changes; larger changes quoted ASAP
- Support hours: Mon–Sat 08:00–20:00 CET
- Emergency line: 24/7 emergency line while your clients are travelling
Request a proposal
Tell us about your clients' trip and we'll get back with options.