Policies
Plain-English policies to set expectations and reduce disputes.
Operational policies
Cancellations
- Policy depends on product and lead time; we confirm at booking.
- Last-minute changes may carry supplier fees.
- We always disclose rules before confirmation.
Flight delays (transfers)
- We track flight delays where possible.
- Wait time rules depend on airport and supplier; confirmed per booking.
- If a significant delay occurs, we coordinate the best option available.
Weather (boats/outdoors)
- Safety first: conditions may require rescheduling or Plan B.
- We propose alternatives with similar value when available.
Data handling
- Manifests and client info are used only for operations and shared on a need-to-know basis.
- Send only what’s required for booking/entry.
Commercial terms
How we price, invoice, and take payment — confirmed in writing on every proposal.
Net trade rates
- We quote net, confidential rates to the trade.
- You set the end-client price and keep your margin.
- Our proposals never expose end-client pricing.
Invoicing currency
- We invoice in euros (EUR) as standard.
- Covers all three countries we operate in.
- Where a supplier requires local currency, we handle the conversion so you get a single EUR invoice.
Deposit & payment terms
- A deposit confirms the booking; the balance is due before arrival.
- Deposit size and schedule depend on trip value, group size, and season.
- Peak-season groups and third-party prepayments (hotels, ferries, events) may require earlier or larger deposits.
Cancellation & refunds
- Terms are tiered by how far ahead of arrival you cancel.
- Some third-party components carry stricter supplier terms, passed through transparently.
- We flag any non-refundable elements before you confirm.
Request a proposal
Tell us about your clients' trip and we'll get back with options.