Operational policies
Cancellations
- Policy depends on product and lead time; we confirm at booking.
- Last-minute changes may carry supplier fees.
- We always disclose rules before confirmation.
Flight delays (transfers)
- We track flight delays where possible.
- Wait time rules depend on airport and supplier; confirmed per booking.
- If a significant delay occurs, we coordinate the best option available.
Weather (boats/outdoors)
- Safety first: conditions may require rescheduling or Plan B.
- We propose alternatives with similar value when available.
Data handling
- Manifests and client info are used only for operations and shared on a need-to-know basis.
- Send only what’s required for booking/entry.