Get in touch
Primary contact
We route everything through one ops inbox so requests don’t get lost.
- Email: ops@balkantravelops.com
- Ops hours: Mon–Sat 08:00–20:00 CET
- Best for: proposals, routing, availability checks, changes
What to include
If you send this upfront, we can respond with options quickly.
- Dates + base city/cities
- Pax + luggage
- Routing + must‑dos
- Constraints (mobility, kids, hard timings)
- Preferred comfort level (standard/premium/luxury)
Routing & response
How requests get handled
So you know what happens after you hit send.
- We confirm we received your brief (if it includes contact email).
- We review feasibility and suggest the best structure (Option A / Option B).
- We propose a clean program and confirm operational notes (access, timing, Plan B).
Tip: Export from the builder and paste it directly into your email — it’s the fastest way to keep everyone aligned.