What we do
We provide professional tour escorts and on-ground hosts for group programs across Croatia, Montenegro, Bosnia and Herzegovina, and the wider Balkans. From supplier coordination and timing management to handling day-of changes and client support, our hosts ensure smooth delivery from start to finish.
What's included
- Professional tour escort for multi-day programs
- On-ground host for arrivals, departures, or specific days
- Supplier coordination and timing management
- Real-time problem solving and escalation handling
- Client-facing support and assistance
- Pre-program briefing and daily check-ins
- Language support (EN primary; others on request)
- Coordination with local guides at each destination
- Documentation and confirmation management
- Post-program debrief and feedback
Best for
- Tour operators running group series
- Travel advisors with high-touch clients
- Multi-city programs needing continuity
- Groups without a tour leader from origin
- MICE programs requiring on-ground coordination
What we need from you
Send these details to speed up your quote.
- Program dates and duration
- Destinations and routing
- Group size (pax)
- Escort type (full program vs. specific days)
- Language requirements
- Key responsibilities (supplier coordination, client support, etc.)
- Accommodation details (escort rooming)
- Any VIP or high-touch requirements
- Emergency contact and escalation protocol
- Pre-program briefing availability
Operational notes
Tour escorts coordinate suppliers and timing—they're not licensed city guides. For commentary and site interpretation, we pair escorts with local guides at each destination. Escort availability depends on season and program length; we recommend booking early for peak periods. Escorts typically need accommodation and meals covered as part of the arrangement.
Sell kit
Copy/paste resources for selling this service.
30-second pitch
Our tour escorts handle on-ground coordination for your groups—supplier timing, day-of changes, client support—so your program runs smoothly without you micromanaging from afar. One point of contact, start to finish.
Objections & responses
Objection: "What's the difference between an escort and a guide?"
Response: Escorts coordinate logistics and support the group. Guides provide commentary and interpretation. We pair escorts with local guides at each destination for the best of both.
Objection: "Can the escort handle emergencies?"
Response: Yes. Escorts are trained to handle day-of issues—delays, cancellations, client needs—and escalate to us when necessary.
Objection: "Do we need to cover the escort's accommodation?"
Response: Typically yes. Escort accommodation and meals are part of the arrangement—we'll confirm details in the quote.
Upsell opportunities
- Add VIP meet-and-greet at arrival
- Include a dedicated operations manager for complex programs
Copy/paste email template
Subject: Tour escort request – [Dates] – [Destinations] Hi [Name], We need a tour escort for: - Dates: [start–end] - Destinations: [cities] - Pax: [number] - Coverage: [full program / specific days] - Language: [EN / other] Please confirm availability and escort responsibilities. Thanks, [Your name]
Frequently asked questions
1. What's the difference between a guide and tour escort/host?
Guides provide commentary and interpretation at sites. Escorts coordinate logistics, manage timing, support the group, and handle day-of issues. We pair them together for group programs.
2. Is escort available for multi-day programs/series?
Yes. We provide escorts for multi-day programs, series departures, and one-off groups—depending on availability.
3. What responsibilities can escort take?
Supplier coordination, timing management, client support, handling changes, documentation, and escalation. They're your on-ground operations point of contact.
4. Can escorts support multiple languages?
English is standard. Other languages (German, French, Spanish, etc.) are available on request—we confirm availability.
5. How do you handle day-of changes and escalation?
Escorts handle minor changes directly. For bigger issues, they escalate to our operations team for real-time support and problem solving.
6. Can you provide a single operations owner for the whole program?
Yes. For complex or multi-city programs, we assign a dedicated operations manager who coordinates across destinations.
7. Do you support groups/coaches and MICE?
Yes. We provide escorts for coach groups, incentive trips, and MICE programs—scaled to group size and complexity.
8. Best way to brief the escort?
Share the full program, supplier details, client preferences, VIP notes, and emergency contacts. We conduct a pre-program briefing before departure.
9. How do you coordinate suppliers?
Escorts confirm timing with each supplier, manage handoffs between services, and ensure the program flows as planned.
10. What info do you need to quote escort services?
Dates, destinations, pax, coverage type, language, responsibilities, and any VIP or special requirements.