What we do
We source, negotiate, and confirm hotel accommodations for FIT travelers and groups across Croatia, Montenegro, Bosnia and Herzegovina, and the wider Balkans. From boutique properties in old towns to coach-accessible hotels with parking, we match the right accommodation to your program's operational needs—not just star ratings.
What's included
- Hotel sourcing across all destinations we cover
- Zone recommendations based on logistics (old town access, pickup points, coach parking)
- Allocation management and rooming list coordination
- Group block holds and release date tracking
- Rate negotiation and net rate confirmations
- Early check-in / late check-out requests (subject to availability)
- Special room requests (connecting, accessible, family rooms)
- Multi-hotel coordination for multi-city programs
- Deposit and payment timeline management
- Confirmation documents in trade-ready format
Best for
- Tour operators building multi-day programs
- Travel advisors needing reliable hotel options with logistics context
- Groups requiring coach-accessible properties
- FIT clients with specific location or access requirements
- Series departures needing consistent allocation management
What we need from you
Send these details to speed up your quote.
- Destination(s) and travel dates
- Number of rooms and room types (twin, double, single, family)
- Rooming list or estimated breakdown
- Budget band (if applicable)
- Must-haves: parking, elevator, accessibility, old town location, etc.
- Group vs FIT booking type
- Preferred hotel zone or flexibility
- Early check-in / late check-out needs
- Any special requests (halal-friendly, connecting rooms, etc.)
- Release date flexibility and payment terms
Operational notes
Hotel availability in peak season (Jun–Sep) is limited, especially in old town zones. We recommend requesting accommodation at least 3–6 months ahead for groups. For properties with limited coach access (Dubrovnik Old Town, Kotor Old Town), we'll note drop-off logistics and walking distances. Cancellation terms and deposit requirements vary by property and season—we'll confirm these clearly in writing.
Sell kit
Copy/paste resources for selling this service.
30-second pitch
Our DMC handles hotel sourcing across Croatia, Montenegro, and Bosnia—with logistics context built in. We recommend zones based on where your pickups happen, where coaches can access, and what fits the program flow. Not just star ratings—operational fit.
Objections & responses
Objection: "Can't I just book hotels directly?"
Response: You can, but we add logistics context—zone recommendations, access notes, pickup proximity—and we manage group allocations, rooming lists, and release dates so you don't have to track multiple properties.
Objection: "Do you only work with certain hotel chains?"
Response: No. We source across independent boutiques, heritage properties, and international brands—whatever fits the program and budget. We prioritize properties we've worked with and know operationally.
Objection: "What if availability is tight?"
Response: We'll let you know immediately and offer alternatives in similar zones. For peak season or high-demand dates, we recommend securing accommodations early.
Upsell opportunities
- Add airport or port transfers from the hotel
- Include a welcome dinner or group dining reservation
Copy/paste email template
Subject: Hotel sourcing for [Destination] – [Dates] Hi [Name], For your upcoming program in [Destination], we can source hotels that fit your logistics—coach access, pickup zones, and walking distances factored in. Let us know: - Dates + room count - Budget band (if any) - Must-haves (parking, old town, accessibility) We'll come back with 2–3 options, access notes, and net rates. Best, [Your name]
Frequently asked questions
1. Do you source hotels only, or manage full accommodation logistics (rooming lists, allocations)?
Both. We source hotels and can manage the full logistics—rooming lists, allocation tracking, release date reminders, and coordination with properties on your behalf.
2. Can you recommend the best hotel zones for logistics (old town access, pickups, coach access)?
Yes. We recommend zones based on where your pickups happen, where coaches can realistically access, and how the program flows. This avoids awkward transfers or long walks with luggage.
3. How do you handle group allocations and rooming list deadlines?
We hold group blocks, track release dates, and send reminders before deadlines. Once your rooming list is ready, we submit it and confirm room assignments.
4. Can you work within a budget band and still meet must-haves (parking, elevator, accessibility)?
Yes. We'll filter options by budget and flag which must-haves each property meets. If trade-offs are needed, we'll explain them clearly.
5. How early should we request hotels in peak season?
For groups in peak season (Jun–Sep), we recommend 3–6 months ahead. FIT bookings have more flexibility, but popular boutique properties fill quickly.
6. Can you arrange early check-in / late check-out (subject to availability)?
Yes. We request these on your behalf. Approval depends on occupancy—we'll confirm what's possible and note any supplements.
7. How do cancellations and deposits work (general)?
Terms vary by property and season. We confirm deposit amounts, payment deadlines, and cancellation policies in writing before you commit.
8. Can you coordinate multiple hotels across cities for a multi-day program?
Yes. We manage multi-city accommodation logistics, including handoff timing between hotels and any luggage transfer coordination.
9. Do you support special requirements (family rooms, connecting rooms, halal-friendly preferences)?
Yes. Let us know your requirements and we'll filter for properties that can accommodate them—and confirm in writing.
10. What details do you need to start sourcing accommodation?
Dates, destinations, room count and types, budget band (if any), and any must-haves (parking, zone preference, special requests). The more detail, the faster we can match options.