Last updated: January 2026
Introduction
Balkan Travel Ops ("we," "us," or "our") operates as a B2B destination management company providing ground operations and travel services across the Balkans. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Information You Provide
We collect information you voluntarily provide when you:
- Submit inquiry forms or booking requests
- Subscribe to our newsletter
- Use our Itinerary Builder tool
- Communicate with us via email
This may include: business name, contact name, email address, phone number, travel requirements, and client details necessary for service delivery.
Automatically Collected Information
When you visit our website, we automatically collect certain information including:
- IP address and general location data
- Browser type and version
- Pages visited and time spent
- Referring website
- Device information
Analytics and Tracking
We use the following third-party analytics services:
- Google Analytics 4: To understand website traffic and user behavior. Google Analytics uses cookies to collect anonymous usage data. Google's Privacy Policy
- Microsoft Clarity: To analyze user interactions through session recordings and heatmaps. Clarity does not collect personal information. Microsoft's Privacy Statement
How We Use Your Information
We use collected information to:
- Process and fulfill travel service requests
- Communicate about bookings, changes, and operational matters
- Send relevant trade updates and newsletters (with consent)
- Improve our website and services
- Comply with legal obligations
Information Sharing
We may share your information with:
- Service providers: Hotels, transport companies, guides, and activity operators necessary to deliver your requested services
- Technology partners: Website hosting, email services, and analytics providers
- Legal authorities: When required by law or to protect our rights
We do not sell your personal information to third parties.
Data Retention
We retain your information for as long as necessary to provide services and fulfill legal obligations. Booking records are typically retained for 7 years for accounting purposes. You may request deletion of your data at any time.
Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
- Withdraw consent at any time
Cookies
Our website uses cookies to enhance your experience and collect analytics data. You can control cookie settings through your browser. Disabling cookies may affect website functionality.
Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure.
International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
Children's Privacy
Our services are B2B and not directed at individuals under 18. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date.
Contact Us
For questions about this Privacy Policy or to exercise your rights, contact us at:
Email: ops@balkantravelops.com